I. Contract Duration
The duration of this account shall be from the opening date of the account until one of the following occurs:

  • Graduation
  • Transfer
  • Withdrawal
II. Balances and Refunds
You can check your Captains Cash, Dining Dollars, or Print Funds balance by visiting a Kiosk, any register, or online. Balances can not be transferred to any other account on the Captains Card. Cash withdrawals from any account are not permitted at any time. Captains Cash funds will carry forward as long as enrolled or employed by the University and the account is used at least once per semester. Monies deposited by the University as a credit are not eligible for a refund. Students who are graduating or withdrawing from the University may request a refund at the end of the semester. If your account becomes negative, you are responsible for bringing your account current. The Captains Card Office will notify you requesting payment. Refunds will only be issued to a student or an employee if a written request is submitted to the Captains Card Office. Dining Dollars and Print Funds are not eligible for refunds. These monies are use or lose.The Captains Card Office and David Student Union (DSU) Welcome Desk can not release any information related to the Captains Card (including accounts) to any person over the phone.

III. Account and Error Resolution
Transaction errors on receipts from merchants should first be addressed with that merchant within twenty-four (24) hours. Any error with a transaction on his/her account should be reported to the Captains Card Office not later the thirty (30) days after the discrepancies appear. The cardholder should provide the Captains Card Office with written documentation including his/her name, identification number, transaction description, transaction location, transaction date, dollar amount, and contact information. The Captains Card Office will investigate the matter. The results of the investigation will be made available within ten (10) business days. The Captains Card Office will correct the errors with twenty-four (24) hours of the determination and the cardholder will be notified at the information provided. If no error is found, an explanation will be provided within three (3) business days after the close of the investigation. In the event that a merchant places a hold or deducts and amount different from the amount of the purchase(s), the Captains Card Office will work with the cardholder and the merchant to address the discrepancy.

IV. Inactive Accounts
Captains Cash account will be considered inactive if it meets any of the following conditions:

  • Separation from the University for more than one (1) year.
  • The account has not been used at least once with in a one (1) year period of time.
The Captains Card Office will inactivate the cardholders and remove funds from their account on June 1 of each year.

V. Liability for Illegitimate Use of Account
The cardholder (student, faculty or staff member) is responsible for safe-guarding his/her Captains Card. Should the card become lost or misplaced, either accidentally or by theft, the University assumes no responsibility for illegitimate use of the cardholder's account(s) prior to the cardholder reporting the Captains Card lost or stolen. If a Captains Card is lost or stolen the cardholder should immediately suspend their account online or notify University Police of the loss at (757) 594-7053.

VI. Other Information

  • The accounts on the Captains Card are non-interest bearing.
  • The cardholder is responsible for monitoring his/her own account.
  • The cardholder may, at any time, request a statement of transactions from the Captains Card Administrative Office in writing.
  • Christopher Newport University reserves the right to change the account terms and conditions at any time. Future changes will apply to all cards in circulation and use at that time and will supersede the terms and conditions in effect at the time the card was issued. If a change reduces. limits. or restricts the account holders' rights under the terms and conditions, CNU will give at least twenty-one (21) days notice by general circulation. However, if immediate change is necessary for security reason, CNU may first make the change and then notify the account holders.
CNU Family Education Rights and Privacy Act (FERPA)  |  U.S. Department of Education Family Educational Rights and Privacy Act 

The accounts and plans associated with the Captains Card are considered "educational records" and are protected under FERPA. An "educational record" is any record that is: 1) directly related to a student; and 2) maintained by an educational agency or institution, or by a party acting for the agency or institution.

FERPA rights transfer to the student (referred to as 'eligible student') when he or she reaches the age of 18 or attends a postsecondary institution. Therefore the student, and not the parent, may access seek to amend, and consent to disclosures of his or her education records. This means that the cardholder has access to the information on the account (including balances). The Captains Card office and DSU Welcome Desk can not release any information related to the Captains Card (including accounts) to any person over the phone or by email.
I. Contract Duration
The duration of this account shall be from the opening date of the account until one of the following occurs:

  • Retirement
  • Resignation
II. Balances and Refunds
You can check your Captains Cash balance by visiting a Kiosk, any register, or online. Captains Cash funds will carry forward as long as enrolled or employed by the University and the account is used at least once per semester. Monies deposited by the University as a credit are not eligible for a refund. Employees who are retiring or resigning from the University may request a refund prior to their departure. Refunds will only be issued to an employee if a written request is submitted to the Captains Card Office. Balances can not be transferred to any other account on the Captains Card. Cash withdrawals from any account are not permitted at any time. If your account becomes negative, you are responsible for bringing your account current. The Captains Card Office will notify you requesting payment. The Captains Card Office and David Student Union (DSU) Welcome Desk can not release any information related to the Captains Card (including accounts) to any person over the phone.
 
III. Account and Error Resolution
Transaction errors on receipts from merchants should first be addressed with that merchant within twenty-four (24) hours. Any error with a transaction on his/her account should be reported to the Captains Card Office not later the thirty (30) days after the discrepancies appear. The cardholder should provide the Captains Card Office with written documentation including his/her name, identification number, transaction description, transaction location, transaction date, dollar amount, and contact information. The Captains Card Office will investigate the matter. The results of the investigation will be made available within ten (10) business days. The Captains Card Office will correct the errors with twenty-four (24) hours of the determination and the cardholder will be notified at the information provided. If no error is found, an explanation will be provided within three (3) business days after the close of the investigation. In the event that a merchant places a hold or deducts and amount different from the amount of the purchase(s), the Captains Card Office will work with the cardholder and the merchant to address the discrepancy.

IV. Inactive Accounts
Captains Cash account will be considered inactive if it meets any of the following conditions:

  • Separation from the University for more than one (1) year.
  • The account has not been used at least once with in a one (1) year period of time.
The Captains Card Office will inactivate the cardholders and remove funds from their account on June 1 of each year.

V. Liability for Illegitimate Use of Account
The cardholder (student, faculty or staff member) is responsible for safe-guarding his/her Captains Card. Should the card become lost or misplaced, either accidentally or by theft, the University assumes no responsibility for illegitimate use of the cardholder's account(s) prior to the cardholder reporting the Captains Card lost or stolen. If a Captains Card is lost or stolen the cardholder should immediately suspend their account online or notify University Police of the loss at (757) 594-7053.

VI. Other Information

  • The accounts on the Captains Card are non-interest bearing.
  • The cardholder is responsible for monitoring his/her own account.
  • The cardholder may, at any time, request a statement of transactions from the Captains Card Administrative Office in writing.
  • Christopher Newport University reserves the right to change the account terms and conditions at any time. Future changes will apply to all cards in circulation and use at that time and will supersede the terms and conditions in effect at the time the card was issued. If a change reduces. limits. or restricts the account holders' rights under the terms and conditions, CNU will give at least twenty-one (21) days notice by general circulation. However, if immediate change is necessary for security reason, CNU may first make the change and then notify the account holders.
  • Only one Captains Card is valid per cardholder.
  • Only the latest card printed is valid. This means WE CAN NOT RE-ACTIVATE YOUR OLD CARD.
  • Only the person pictured on the Captains Card is authorized to use the card (non-transferable).
  • The Captains Card must be presented at the time of use to obtain services.
  • Additional identification may be required to ensure that the person using the Captains Card is the actual owner of the card.
  • The Captains Card is subject to all relevant Christopher Newport University rules and regulations.
  • Christopher Newport University reserves the right to change the terms at any time.
  • Misuse of the Captains Card may be referred to the Center for Honor Enrichment and Community Standards.