Business Office

Spring 2020 Rebates

The information below will help students and families understand how rebates were calculated and how they will be processed. If you have additional questions about your student account after reviewing the FAQs, please email the Office of Student Accounts at studentaccts@cnu.edu.

Students will receive a rebate based on their spring semester housing contract as follows:

  • 12-month contract - $1,200
  • 10-month contract - $1,000
  • 9-month contract - $900

Rebate amounts are based on each type of housing contract and adjusted for the many fixed and direct costs associated with operating university housing. These costs include debt payments and personnel costs.

Students will receive a rebate based on their spring semester meal plan, to include dining dollars, as follows:

  • 5-meal plan - $150
  • 10-meal plan - $350
  • 14-meal plan - $350
  • 19-meal plan - $350

Rebate amounts for meal plans reflect adjustments for the many university costs incurred, including debt payments, personnel and food costs. Dining dollars are included in the rebate amounts and are not a separate rebate.

  • Resident assistants
  • Students whose room and board were fully funded by scholarships or grants
  • Students who remained on campus

Rebates will be applied to your student account on or before Friday, April 10. If you have a balance due to the university, the rebate will be used toward paying that balance. Once your outstanding balance is satisfied, any overage (rebate in excess of the amount you previously owed) will be returned to you on or before April 30 and will be processed by our vendor, BankMobile.

  • If you have not selected a refund preference with BankMobile, please do the following:
    • Visit interweb.cnu.edu and log in.
    • Under Money Stuff, click Student Refunds – BankMobile Login.
      • Log in and select your refund delivery method.
  • If you do not want to select a BankMobile preference, then the refund of your account balance will be processed as a paper check and mailed to the primary address listed in BankMobile for your account.
    • Please log in, as noted above, to confirm the primary address in BankMobile is correct.

If you have a balance due to the university for the 2019–20 academic year, the rebate will be used toward paying that balance. Any remaining funds will be issued to you through your BankMobile refund delivery method.

Your rebate may be smaller than expected if you have an outstanding balance on your student account and a portion of the rebate was applied toward the outstanding balance.

Please email the Office of Student Accounts at studentaccts@cnu.edu.

There will be no direct impact on your financial aid eligibility for either the 2019–20 academic year or the 2020–21 academic year as a result of the rebates.

  • If you are not enrolled in a payment plan, your balance must be paid in full.
  • If you are enrolled in a payment plan the last payment is scheduled for April 16 and all rebates should be applied prior to the scheduled payment date.

  • If you are enrolled in the auto-adjusted payment plan, then your balance due will be reduced by the rebate prior to the installment payment date.
  • If you are enrolled in the fixed-amount payment plan, your payment will apply to your student account and a refund will be processed for any credit balance.

Currently, no holds are preventing registration. Please email the Office of the Registrar at register@cnu.edu for assistance.

Captains Cash is not considered part of the rebate.

  • If you are a continuing student, then the cash balance will remain on your card and available in upcoming semesters.
  • If you are graduating, then you may request a refund by submitting the “Captains Cash Refund Request”.

Rebates will not roll over into a future semester.

Any rebates will not affect your military benefits.

If you purchased a parking pass after December 15, 2019, you may request a refund from Parking and Transportation Services at parking@cnu.edu.

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