Information Technology Services
We offer a wide range of services for students, faculty and staff, including recommendations for computer purchases; support for enterprise applications; or assisting with desktops, laptops, printers, mobile devices or other related technologies.
Our ITS Campus Knowledge Base is the repository of IT Services documentation designed to help you look up the answer to a wide variety of questions about the technology services available on campus.
Announcements
April 2025 Update
Page added by David Edgar
Good afternoon,
As commencement approaches, the ITS team is gearing up for a productive summer. Key projects include upgrading the network of the academic buildings, installing the network for the new Science and Engineering Research Center, and numerous behind-the-scenes improvements.
In the spirit of Earth Day, I'd like to highlight a simple way we can all contribute. While individual modern computers are quite power-efficient, the collective energy consumed by hundreds of devices left running overnight is significant.
ITS now requests that you power down your office computers completely at the end of each workday, when they are not needed for remote access. It's a small step that, when done collectively, makes a meaningful difference in reducing our energy consumption.
Thank you for helping us to conserve energy.
Justin
Cable TV Service Change / New Campus Digital Signage
This summer ITS will retire our on campus Apogee satellite Cable TV services, shifting the remaining Cable TV services to Cox Communications. We have already engaged campus stakeholders still using Cable TV, but if you are a user of Cable TV and have questions, please submit a ticket.
With this TV service change, we are taking this opportunity to install a new digital signage platform across campus. This will include new monitors and hardware, with more dynamic content.
Deletion of Inactive / Abandoned University Technology Accounts
As part of our efforts to increase security and improve efficiency, ITS will now routinely delete abandoned CNU.edu accounts that have not been in use for over 120 days. This new standard is consistent with our peers, in managing identity and access management. We will have further updates on new identity and access management standards soon.
Deletion of Fall 2021 and Older Scholar Courses
ITS will archive and delete Scholar courses older than Fall 2021 on Friday, May 9th. While ITS maintains an emergency backup archive, it is not searchable and is not guaranteed to be complete. If you have materials that you want to save please download them before May 9th, by following these instructions.
ITS Campus Survey
If you have a few minutes, we would appreciate a few minutes of your time in completing our ITS campus survey.
Wireless Network
Christopher Newport is now part of the eduroam WiFi network. eduroam (education roaming) is a secure, worldwide roaming access service developed for the international research and education community, available at thousands of institutions worldwide. Christopher Newport provides eduroam network access across the entire campus.
Click below for instructions on connecting to eduroam.
If you plan to travel and would like to know if the eduroam network is available where you are going, please click below.
Once you have successfully connected to eduroam on campus, your device will automatically connect to the eduroam network off campus at participating institutions.
Visitors from institutions participating in eduroam should use the credentials provided by their home university or research institution. Please be aware, if you experience issues authenticating to the eduroam network, you must refer to your home institution's support desk for assistance.
Visitors to Christopher Newport have access to free guest wireless access while on campus. Access to our guest wireless network is available in most buildings and outside on the Great Lawn. Click the link below for directions on how to connect to WiFi-CNU-Guest.
Resources
ITS Campus Knowledge Base
ITS related How To articles and information.
IT Services Helpdesk (Helpspot)
Submit an IT help ticket.
help.cnu.edu
Request assistance — from password resets to maintenance tickets and more!
Student Laptop Requirements
Information on computer specifications for students.
